To cut or to kill, that is the question. With so many things competing for your attention, how will you decide what wins your time? I was reminded today that “cut” and “kill” are from the same Latin root word. An old video from Margie Warrell...
Deception seems to be an accepted part of the online ecosystem. Whatever happened to design that was meant to delight and serve the customer? Some days ago, I posted about Microsoft’s shenanigans to force people to upgrade their operating system to Windows 10....
Paying your Dues is a concept that is still alive and well. This weekend, I had a great conversation with a young man who has a pretty great job. However, he has been doing it for a few years, and is ready for a change. He is doing precisely what he loves, but too...
Travel has not been a happy occasion for many people lately. An irate traveler caught the hours-long wait of many people stuck in security lines at Chicago O’Hare Airport. It set off a firestorm in public opinion, management heads rolled, and Congress magically...
Did you hear? Locky has been making its way across Europe, and now it’s spreading in the US, as well. In the few months since its discovery, it has altered and become more aggressive. What makes this more worrisome now, is that a lot of Amazon’s customers...
Grownups have a tendency to make things complicated. On the other hand, 2-year-olds (and 4-year-olds!) are renegades. They have a certain amount of charm, but they are also old enough to learn to reject what they don’t want or like. Oftentimes we think other grownups...
Sales and marketing tactics are nothing new. No one likes to feel like they have been had. In recent days, some people are feeling that way, by how Microsoft tried to compel people to update their system. There already exists a way for users to choose how they want...
At the Heart of Agile Conference, people were asked to reflect on several questions. This is the one I chose....
This consulting post is a bit overdue. The majority of my readers tend to be other consultants. Questions about the subject abound, and there’s no one right way for everyone. Therefore, I have gathered here some tips and questions on closing a deal that works...
I was watching a rerun of an old movie recently, but to me it was new. The Out-of-Towners came out before I was born, and I never saw it, although I was well aware of it. The twists and turns were hilarious, but sometimes painful to watch because there are so many...
If you feel insecure online from time to time, it’s not all in your head, and it’s not necessarily your fault. A few days ago, it was discovered that a hacker attack from 4 years ago is still reverberating today. It appears that emails and passwords were...
Packaging, or branding, is all the rage. We live in an interconnected world. Nowhere is that more abundantly clear than when we encounter a common catastrophe, a single point of failure. Latest case in point: the “voluntary” recall by a food producer of...
