American Airlines just announced some changes to their reward program, both for the short term and the long term. In the short term, they are continuing the pattern that most airlines are following: basing your elite status on your level of spend, primarily the cost...
Do you know how to work a room? At some point, we all have had to do it: at a business event, a social event, a birthday party, etc. Even showing up for the first time to a group exercise class can be intimidating. The setting isn’t really the issue – the...
Deception seems to be an accepted part of the online ecosystem. Whatever happened to design that was meant to delight and serve the customer? Some days ago, I posted about Microsoft’s shenanigans to force people to upgrade their operating system to Windows 10....
This consulting post is a bit overdue. The majority of my readers tend to be other consultants. Questions about the subject abound, and there’s no one right way for everyone. Therefore, I have gathered here some tips and questions on closing a deal that works...
I was watching a rerun of an old movie recently, but to me it was new. The Out-of-Towners came out before I was born, and I never saw it, although I was well aware of it. The twists and turns were hilarious, but sometimes painful to watch because there are so many...
